Providing great customer service with electronic tech
Figuring out how to provide exceptional customer service when using electronic technology is generally about keeping the particular human touch still living while the screens and software perform the heavy lifting. We've all already been there—stuck within a cycle with a chatbot that doesn't realize us or waiting for an email reply that sounds such as it was written by a robot from 1995. It's annoying. But when a company gets it right, the technology almost disappears, leaving you feeling heard plus valued. ...